gb

RETURN AND REFUND POLICY

RETURN POLICY

Our return policy is valid for 14 days only if the product is defective, damaged or different than ordered. We do not provide returns in any other case.  If 14 days have passed since your purchase, unfortunately, we cannot give you a refund.

In case of breakage during delivery customer needs to provide photographic evidence showing the breakage. After inspection, if we decide that the breakage occurred during transit full amount shall be refunded.

On inspecting the evidence presented by the customer if it is established that of date product was delivered full refund shall be provided to the customer.

If you find out that the product is defective or is different from the specified order, please notify us via email at info@britishsupermarket.co.uk  within 14 days of receipt. You must state the reason for the return, as well as the order number and product description. Then return the item in its original packaging. After inspection and confirming that the goods are damaged or are different than ordered, we will contact you to provide a full refund including the cost of sending the product to you, replacement or exchange.  However, the customer shall be responsible for the courier charges for returning the product.

FAIR USE

If we find an unusual pattern when returning an item that does not seem fit (e.g. if the returned item does not match the description), your account will be deactivated and all related accounts will be deactivated.

If you think we made a mistake, please contact info@britishsupermarket.co.uk.

REFUND (IF APPLICABLE)

Once the return has been received and inspection has been done, we will send you an email informing you that we have received the returned item. We will also tell you if your refund has been approved or denied. After the return request is confirmed, the return address will be provided through email or any other medium.

Upon approval, your refund will be processed and a credit will be automatically credited to your original credit card or payment method within a certain number of days.

LATE OR MISSING REFUNDS (IF APPLICABLE)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your return to be officially announced.

Then contact your bank. It often takes time to process the return before sending it.

If you have done all of this and have not yet received a refund, please contact us at info@britishsupermarket.co.uk.

EXCHANGE (IF APPLICABLE)

We provide replacement only if the products delivered are defective, damaged or different than the order placed. If you need to exchange for the same product, please email us at info@britishsupermarket.co.uk.

CONTACT US

If you have any questions please contact us at info@britishsupermarket.co.uk.

HEY YOU, SIGN UP AND CONNECT TO WOODMART!

Be the first to learn about our latest trends and get exclusive offers

Will be used in accordance with our Privacy Policy