Shipping & Returns

Shipping Cost
BritishSuperMarket.co.uk ships from the United Kingdom to all worldwide destinations

The quickest way to find out how much shipping to your country will cost is to add the items you want to your cart, then access the cart page and select the Estimate Shipping option.

We provide shipping from two providers

  • Royal Mail Standard (4-14 Days untracked up to two kilos)
  • DHL Express (1-4 Days tracked)

**IMPORTANT**
We price our shipping based on weight ranges, which are as follows:

  • 0-2 Kilos
  • 2-5 Kilos
  • 5-10 Kilos
  • 10-20 Kilos
  • 20-30 Kilos

To make sure you get the best value make sure to add more items to your basket if you have spare room in your shipment.

Example 1:
If you order ten items weighing 200grams your total order weight will be two kilos.  Meaning you will be in the 0-2Kilo shipping bucket.  This is the perfect order as you have used all your allocated space.

Example 2:
If you order ten items weighing 600grams your total order weight will be six kilos.  This would mean you are in the 5-10 kilo shipping bucket.  Which would allow you to order another four kilos for no extra shipping cost.  If you are in this scenario it is best to either remove some items so you enter the cheaper shipping bucket below (2-5 Kilos) or add up to an extra four kilos of items for no extra shipping cost.

Returns Policy
You may return most new, unopened items within 30 days of delivery for a full refund. We'll also pay the return shipping costs if the return is a result of our error (you received an incorrect or defective item, etc.). You should expect to receive your refund within four weeks of giving your package to the return shipper, however, in many cases you will receive a refund more quickly. This time period includes the transit time for us to receive your return from the shipper (5 to 10 business days), the time it takes us to process your return once we receive it (3 to 5 business days), and the time it takes your bank to process our refund request (5 to 10 business days). If you need to return an item, please Contact Us with your order number and details about the product you would like to return. We will respond quickly with instructions for how to return items from your order.

Shipping
We can ship to virtually any address in the world. Note that there are restrictions on some products, and some products cannot be shipped to international destinations. When you place an order, we will estimate shipping and delivery dates for you based on the availability of your items and the shipping options you choose. Depending on the shipping provider you choose, shipping date estimates may appear on the shipping quotes page. Please also note that the shipping rates for many items we sell are weight-based. The weight of any such item can be found on its detail page. To reflect the policies of the shipping companies we use, all weights will be rounded up to the next full pound.