Shipping Information

About Customs, Duties & Taxes

British Supermarket does not charge United Kingdom Value Added Tax (VAT) on international orders. Your country’s import duties, taxes and fees are not included in the item and shipping totals. When ordering from British Supermarket, you’re responsible for assuring the product can be lawfully imported to the destination country.

The recipient is the importer of record and must comply with all laws and regulations of the destination country. Orders shipped outside of the United Kingdom may be subject to import taxes, customs duties and fees levied by the destination country. The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country.

British Supermarket does not collect these fees as part of the shipping costs charged during the checkout process.

Additional charges for customs clearance must be fulfilled by the recipient; British Supermarket has no control over these charges, nor can British Supermarket predict what they may be.

Every country has a tax threshold, which is the amount where a person begins paying taxes on an item. Custom duty may not apply to every international shipment.



  • Customs policies vary widely from country to country; you should contact your local customs office for more information. When customs clearance procedures are required, it can cause delays beyond our original delivery estimates.

  • In the event that a recipient refuses to pay the import taxes, customs duties and fees, then British Supermarket can not be held responsible for the safe return of the goods. In most cases, failure to pay the import taxes, customs duties and fees will result in the destruction of the parcel in the destination country, and therefore, British Supermarket can not offer a refund on the sale or shipping value. It is the buyer’s responsibility to cover the shipping costs when the buyer wishes to have a second delivery attempt after the product is returned to British Supermarket.

  • Customs offices in some countries may require the importer of record to provide identification before releasing the shipment. You may be required to provide an identification number such as a Unique Identification Number, CPF, or Tax ID.

  • Countries/regions that require an identification number include: Brazil, Chile, China, Costa Rica, Ecuador, El Salvador, Guatemala, Honduras, India, Israel, Nicaragua, Peru, Qatar, South Africa, South Korea, Taiwan, and Turkey.


Chocolate and Confectionary

Whilst we are more than happy to deliver to hot countries, please be aware that any chocolate or confectionery has a chance of melting due to the heat.

We cannot guarantee that your chosen goods will arrive without being melted, so we ask you to please consider this before making your order as we are unable to refund for this reason. We thank you for your understanding.


Change of Courier

When there is an industrial dispute, remote delivery locations, or any other related issues, we might decide to send your order through an alternative courier, and this can lead to a change in the delivery time frame.


Liquid Limits

Customs limitations vary from country to country. You might only be able to order a specified maximum amount of liquid due to the customs law of your country.


Returned parcels

If your package has been returned to British Supermarket, we’ll get in touch straight away. If the address you provided is correct, we’ll send it out via standard post at no charge to you. If the address provided is incorrect, you may have to pay an additional postage charge. In both cases, if you decide to upgrade to express postage (where available), you will need to pay a little extra to do so.

Shipping FAQ

Yes, we can deliver your order to a different address, to get this done, you will need to make sure that the correct delivery country is selected in the top right-hand corner of our website

Once the payment for your order has been processed, you will be allowed to attach a message to the item; this is useful if you are sending the item as a gift to a colleague, friend or family.

We are fast in dispatching your item within 1 – 3 working days through our trusted courier to your destination, once you make an order. There are usually many orders and busy couriers during peak time, like Christmas and New Year celebrations period, please allow extra time.

Here at, we have many delivery service options that have estimated delivery times based on your postal address.

With this in mind, please take a look at our Delivery page for information on delivery times specific to where you live, or, if you would like to get an up-to-date delivery time estimation based on your postal address, then simply add the products you wish to purchase to your basket and proceed to checkout. Here you will receive an estimated time of arrival.

We deliver to nearly all countries in the world. Check if your country is part of the checkout selection when you need to place an order.

We have no control or can predict the cost of your country’s customs charges. We strongly suggest that you check your local customs agency policies and charges before placing an order. We make clear that you are responsible for payment of any such import duties and taxes for your country. You will be liable for the payment of shipping including returns if you resist the payment of your country duties and taxes or return the parcels.

Once you place an order, we will send a confirmation invoice directly to your email. Then, proceed to dispatch your order. Once this is done, you will get a further email from our courier with a shipping confirmation and tracking number, which you can use to stay updated with the progress of your order.

For information regarding delivery and order tracking please click here.

First, our delivery agent will leave a card for you, and then proceed to re-attempt delivery or deliver your order to the local post office.

If you placed an order but did not get the tracking information in your inbox, we will advise that you keep checking for the next 3 days. If after 3 days, you did not receive your tracking information, please check your spam folder.

Once in a while, orders are delayed due to situations that are out of our control, such as bad weather, public holidays, etc. When this occurs, we will contact you to let you know the steps we are taking to deliver your order as fast as possible. If the situation persists, you can contact us to cancel your order and get a refund.

We deliver our customers’ orders through many delivery services. The shipping fees depend on your chosen delivery service. Please, contact us for more information.

We partner with top-notch couriers that provide delivery progress information.

We only measured the weight of the content inside each product. We need to pack all the items inside a box, take into account the weight of the box, and ensure that the items get to you in good condition. When this is done, the weight of the box usually increases the weight of the product.

You may observe we refer to this as the ‘shipping weight’, which is what we use to calculate our delivery charges. To know your order shipping rate, please check the illumination bar below the items in the basket

It depends on your registration status. For registered customers, you need to edit your details and add a new delivery country to it.

For unregistered members, you can only add a delivery country while shopping. Simply click on the country flag at the top right-hand side of our website, and then click on ‘Change Delivery Country’, to select your desired country.

There are customs restrictions for products that contain some food commodities like fish and meat in some countries. The delivery costs of some bulk items are extravagant, due to this, some products are only available for certain countries.

The prices of some products may change when you add a new shipping country. This happens as a result of different VAT rates on goods in various countries. We hold our customers in high regard; this is why we were able to bankroll a reasonable percentage of delivery fees for some countries, even though some certain products cost us more to ship to your destination.

Not Found What You Are Looking For?

Well at British Supermarket we are here to help. Feel free to contact our customer services team on the following if you have any further queries:

Monday to Sunday from 08:00 to 21:00 UTC +0

get 5% OFF your next order!

Sign Up For Our Newsletter

Change Currency