Shipping Information

Yes, we can deliver your order to a different address, to get this done, you will need to make sure that the correct delivery country is selected in the top right-hand corner of our website

Once the payment for your order has been processed, you will be allowed to attach a message to the item; this is useful if you are sending the item as a gift to a colleague, friend or family.

We are fast in dispatching your item within 1 – 3 working days through our trusted courier to your destination, once you make an order. There are usually many orders and busy couriers during peak time, like Christmas and New Year celebrations period, please allow extra time.

Here at BritishSupermarket.co.uk, we have many delivery service options that have estimated delivery times based on your postal address.

With this in mind, please take a look at our Delivery page for information on delivery times specific to where you live, or, if you would like to get an up-to-date delivery time estimation based on your postal address, then simply add the products you wish to purchase to your basket and proceed to checkout. Here you will receive an estimated time of arrival.

We deliver to nearly all countries in the world. Check if your country is part of the checkout selection when you need to place an order.

We have no control or can predict the cost of your country’s customs charges. We strongly suggest that you check your local customs agency policies and charges before placing an order. We make clear that you are responsible for payment of any such import duties and taxes for your country. You will be liable for the payment of shipping including returns if you resist the payment of your country duties and taxes or return the parcels.

Once you place an order, we will send a confirmation invoice directly to your email. Then, proceed to dispatch your order. Once this is done, you will get a further email from our courier with a shipping confirmation and tracking number, which you can use to stay updated with the progress of your order.

For information regarding delivery and order tracking please click here.

First, our delivery agent will leave a card for you, and then proceed to re-attempt delivery or deliver your order to the local post office.

If you placed an order but did not get the tracking information in your inbox, we will advise that you keep checking for the next 3 days. If after 3 days, you did not receive your tracking information, please check your spam folder.

Once in a while, orders are delayed due to situations that are out of our control, such as bad weather, public holidays, etc. When this occurs, we will contact you to let you know the steps we are taking to deliver your order as fast as possible. If the situation persists, you can contact us to cancel your order and get a refund.

We deliver our customers’ orders through many delivery services. The shipping fees depend on your chosen delivery service. Please, contact us for more information.

We partner with top-notch couriers that provide delivery progress information.

We only measured the weight of the content inside each product. We need to pack all the items inside a box, take into account the weight of the box, and ensure that the items get to you in good condition. When this is done, the weight of the box usually increases the weight of the product.

You may observe we refer to this as the ‘shipping weight’, which is what we use to calculate our delivery charges. To know your order shipping rate, please check the illumination bar below the items in the basket

It depends on your registration status. For registered customers, you need to edit your details and add a new delivery country to it.

For unregistered members, you can only add a delivery country while shopping. Simply click on the country flag at the top right-hand side of our website, and then click on ‘Change Delivery Country’, to select your desired country.

There are customs restrictions for products that contain some food commodities like fish and meat in some countries. The delivery costs of some bulk items are extravagant, due to this, some products are only available for certain countries.

The prices of some products may change when you add a new shipping country. This happens as a result of different VAT rates on goods in various countries. We hold our customers in high regard; this is why we were able to bankroll a reasonable percentage of delivery fees for some countries, even though some certain products cost us more to ship to your destination.