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TERMS AND CONDITIONS

British Supermarket allows its customers to purchase different ranges of products from its website www.britishsupermarket.co.uk.

OVERVIEW

These terms and conditions are issued on behalf of British Supermarket, so any use of “we”, “us” and “our” refer to “British Supermarket”. British Supermarket offers this website with other information, tools, products and services to the user, conditioned upon the acceptance of these terms and conditions and other policies.

By using our site, purchasing any product or service or performing any transaction, you agree to be bound by these Terms and Conditions, including other policies mentioned on the website www.britishsupermarket.co.uk. These Terms and Conditions apply to all the users of this site including browsers, customers, merchants, or any other contributor of the content.

If you do not agree to the terms mentioned here, please leave this site immediately.

Any new feature or content added to the website shall be subjected to these terms and conditions. Any new updates in these terms and conditions will be posted here. It is the responsibility of the user to check periodically if there has been any change in these terms and conditions or any other policy on this site.

All rights or obligations contained in this Agreement shall be severable and distinct, and if one or more of them is declared invalid, void, illegal or unenforceable, the rest shall continue to operate to the extent permitted by law.

SECTION 1: GENERAL CONDITIONS

We reserve the right to refuse any service, product or content available on this website to anyone for any reason. You agree that your content (excluding credit card information) may be transferred over different networks without your permission.

SECTION 2: ACCURACY AND COMPLETENESS OF INFORMATION

We do not take any responsibility for the accuracy and correctness of the information provided on this website. The content provided on this website is for general information only and should not be relied upon while taking decisions solely based on this information, without referring to the primary source of information. It is in our sole discretion to update, modify content on this site anytime without anyone’s permission.

SECTION 3: MODIFICATIONS TO THE SERVICES AND PRICES

Prices for our products can be changed anytime without any notice. It is in our sole discretion to modify or discontinue any product or service without any notice.

SECTION 4: LAW GOVERNING AND JURISDICTION

These Terms are governed, construed, and interpreted following United Kingdom law. You agree to the exclusive jurisdiction of the UK courts for any dispute arising out of your use of this site. Use of this site is not authorized in any jurisdiction that does not give effect to these terms.

SECTION 5: PAYMENTS AND CANCELLATIONS

We accept credit or debit cards. We currently accept Paypal. Visitors should check the processing fee for their credit or debit card company or payment service provider before placing an order. British Supermarket is not responsible for any additional costs incurred as a result of transactions concluded without consultation with the debit/credit card company or any payment provider.

You can cancel your order up to the point before payment has been processed by your system.

SECTION 6: ACCURACY OF BILLING AND ACCOUNT INFORMATION

It may refuse any order placed on our website. It is at our sole discretion. In the case where we modify any order or cancel it, we may attempt to contact you through the information provided during placing the order.  You agree to provide us with correct information while placing the order, including billing address, email, telephone number, credit or debit card number.

SECTION 7: PRODUCTS OR SERVICES

Certain products are limited in number, therefore, these products are subject to return or exchange only based on our Return policy.

The colors and images of products are a mere representation of the original product. We shall not be responsible for the alteration of any colour or image from your browser or monitor. We have the right to limit the sales of our products or services to any geographic location or person. All the prices of our products and services are subject to change without any intimation at any time.

The bovine goods advised on this website have been produced in accordance with the Bovines and Bovines Products (Trade) Regulations 1999. It is illegal to take personal exports of bovine products out of the country unless accompanied by the appropriate veterinary certification.

SECTION 8: SECURITY AND CONFIDENTIALITY MEASURE

All transactions on our website are made through secure servers. Under no circumstances, will our staff be able to access your card information.

All personal and credit card information is transmitted using Secure Socket Layer (SSL) technology and then encrypted in the payment gateway providers database only to be accessible by authorities with special access rights to the system.

SECTION 9: UNAUTHORIZED USE OF THIS SITE

Use of this site and systems without authority, including, but not limited to, an unauthorized entry in British Supermarket’s systems, online accounts, passwords, or misuse of other information, is strictly prohibited. You may not use this site in any way that could damage, disable, overload or impair this site or service, or interfere with the use and use of this site or services by others. You agree not to engage in any activity related to this site that results in a violation of applicable laws and regulations.

SECTION 10: MINORS

You agree that you are at least the age of 18. Our websites, products and services are intended for people who are 18 years old or older. You agree that you may not use your products for any illegal purpose, including violating any law such as copyright laws.

Any minor accessing this site will be assumed to have taken the permission of his/her parents or guardian.

SECTION 11: LINKS TO THIRD-PARTY SITES AND OPTIONAL TOOLS

The site may contain certain products, services and content by third parties. We are not responsible for the accuracy and correctness of the content or services provided by these third parties and will not be liable for any damage caused by such content, product or service.

This website may contain links to third party websites, including advertisers’ websites. The company is not responsible for the privacy policies of those websites or the cookies used by those websites. In addition, as the company does not control such websites and resources, we are not responsible for the availability of such websites or resources, and not responsible for any content, advertisements, products or other kind of materials provided by those websites or resources.

You may be provided with third-party tools on our site which we neither control nor monitor. We shall not be liable for any damage arising out of the use of such third party tools. The use of these tools is at your risk.

SECTION 12: USER COMMENTS. FEEDBACK AND OTHER SUBMISSIONS

If at our request, you send us any content or without request from us you send us any comments, ideas, plans or proposals (collectively known as “comments”), by email, to a physical address or otherwise, you agree that we have all rights regarding those comments, including editing, copying, publishing. We don’t have any obligation to maintain those comments in confidence or pay compensation. You agree that you will post only those comments that you are legally entitled to publish, and reviews that you believe to be true, and that you will not purposely provide false or misleading information through these comments.

You agree that your comments will not violate any law, including any copyright laws or rights of the third parties. You also agree that your comments will not consist of any libellous, unlawful and obscene material, or contain any viruses or any other malware.

You alone are responsible for the comments you make. British Supermarket will not be liable for any comments and their accuracy. We do not assume any liability arising from your comments.

SECTION 13: PERSONAL INFORMATION

Please refer to the Privacy Policy for the information that we collect from our users.

SECTION 14: ERRORS, INACCURACIES AND OMISSIONS

There may be typographical errors, inaccuracies or omissions in the content or the services on the website which may be related to product description, pricing, offers, shipping prices and promotions. It is in the sole discretion of British Supermarket to correct any error, omissions or inaccuracies, and to modify, update or change the information on the website. 

British Supermarket does not have any obligation to update, modify or change the information in services, including pricing of the products, or any other content.

SECTION 15: RETURN AND REFUND POLICY

Return policy

Our return policy is valid for 14 days only if the product is defective, damaged or different than ordered. We do not provide returns in any other case.  If 14 days have passed since your purchase, unfortunately, we cannot give you a refund.

In case of breakage during delivery customer needs to provide photographic evidence showing the breakage. After inspection, if we decide that the breakage occurred during transit full amount shall be refunded.

On inspecting the evidence presented by the customer if it is established that of date product was delivered full refund shall be provided to the customer.

If you find out that the product is defective or is different from the specified order, please notify us via email at info@britishsupermarket.co.uk  within 14 days of receipt. You must state the reason for the return, as well as the order number and product description. Then return the item in its original packaging. After inspection and confirming that the goods are damaged or are different than ordered, we will contact you to provide a full refund including the cost of sending the product to you, replacement or exchange.  However, the customer shall be responsible for the courier charges for returning the product.

Fair use

If we find an unusual pattern when returning an item that does not seem fit (e.g. if the returned item does not match the description), your account will be deactivated and all related accounts will be deactivated.

If you think we made a mistake, please contact info@britishsupermarket.co.uk.

Refund (if applicable)

Once the return has been received and inspection has been done, we will send you an email informing you that we have received the returned item. We will also tell you if your refund has been approved or denied. After the return request is confirmed, the return address will be provided through email or any other medium.

Upon approval, your refund will be processed and a credit will be automatically credited to your original credit card or payment method within a certain number of days.

Late or missing refunds (if applicable)

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company. It may take some time for your return to be officially announced.

Then contact your bank. It often takes time to process the return before sending it.

If you have done all of this and have not yet received a refund, please contact us at info@britishsupermarket.co.uk.

Exchange (if applicable)

We provide replacement only if the products delivered are defective, damaged or different than the order placed. If you need to exchange for the same product, please email us at info@britishsupermarket.co.uk.

SECTION 16: SHIPPING POLICY

Shipping charges and expected delivery dates are displayed on the checkout page at the time of your order. This information also appears in your order confirmation email.

It takes around 7 days for order and payment processing. We package and ship your order as soon as we get credit card authorization and the order is processed. Based on our warehouse location and your shipping address, we determine the most efficient shipping carrier for your order. The carriers that may be used are DHL, Parcelforce or UPS deliveries.

Shipping may be delayed due to natural calamity, COVID, war etc. British Supermarket will not be responsible for late delivery in that case.

Domestic Delivery rates

Domestic delivery rates are determined during checkout. The rate decided during the checkout process shall be the final rate of shipping.

Standard delivery:

Standard delivery generally arrives between 5-20 business days from the shipped date, excluding holidays. However, the standard delivery range may vary due to many factors like your zip code etc.

International shipping rates

International shipping rates are determined by many factors including the number of products purchasing, the weight of the products and the destination country.  Although we try our best to deliver your items during the estimated timeframe, delivery dates are not guaranteed.

International shipping rates are determined during online checkout. Orders from the outside UK may be subjected to import duties and taxes which shall be the responsibility of the customer. 

SECTION 17: CODE OF ETHICS AND CONDUCT

Copyright Ownership

The copyright to this website and to the materials on this site (including but not limited to text, images, photos, artwork, music, audio, video, and audiovisual materials on this site) is owned by British Supermarket.

Copyright license

British Supermarket permits a non-exclusive royalty-free revocable license for the following:

  • Browse this site and content on the website on your computer or mobile device using a web browser.
  • Copy and save this site and its content in your browser’s cache.
  • Print pages of this site for personal and non-commercial use.

British Supermarket does not grant you any other rights with respect to this website or any material on this site i.e. all other rights are reserved.

To avoid any doubt, you must not modify, edit, adapt, convert, post, distribute, transmit or display or reproduce this website or any material on this site (in any form ) without the prior written consent of British Supermarket. You can request permission in writing at info@britishsupermarket.co.uk.

Data Mining

Automatic and/or systematic collection of data on this site is strictly prohibited.

Enforcement of copyright

British Supermarket takes copyright protection of its content very seriously.

If British Supermarket finds that you have used our copyrighted material in violation of the above license, British Supermarket may take legal action against the use of such material for an injunction to stop the use of the material and monetary damages. You may have to pay our legal costs.

If you become aware of any use of British Supermarket’s copyrighted material that violates or may violate the above licenses, please let us know by sending an email to info@britishsupermarket.co.uk.

SECTION 18: DISCLAIMER AND LIMITATION OF LIABILITY

YOUR USE OF THE SERVICE AND PRODUCT IS AT YOUR SOLE RISK. THE PRODUCTS AND SERVICES ARE PROVIDED ON AN “AS IS” AND “AS AVAILABLE” BASIS. BRITISH SUPERMARKET MAKES NO REPRESENTATIONS OR WARRANTIES OF ANY KIND, WHETHER EXPRESS OR IMPLIED, AS TO THE OPERATION OF THE SERVICES OR ANY CONTENT, PRODUCTS OR SERVICES INCLUDED ON, OR OTHERWISE MADE AVAILABLE TO YOU THROUGH, THE SERVICES, UNLESS OTHERWISE SPECIFIED IN WRITING, INCLUDING WITHOUT LIMITATION ANY WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR USE OR PURPOSE, NON-INFRINGEMENT, QUIET ENJOYMENT, AND ACCURACY. WE SPECIFICALLY DISCLAIM ANY LIABILITY ASSOCIATED WITH THE USE OF THE PRODUCTS AND YOU AGREE THAT YOU WILL NOT SUE BRITISH SUPERMARKET FOR ANY CLAIM RELATED TO ANY PRODUCTS PURCHASED THROUGH THE SERVICES. YOU AGREE TO INDEMNIFY, DEFEND AND HOLD HARMLESS BRITISH SUPERMARKET, ITS OFFICERS, DIRECTORS, EMPLOYEES, AGENTS, DISTRIBUTORS, VENDORS AND AFFILIATES FROM AND AGAINST ANY AND ALL THIRD PARTY CLAIMS, DEMANDS, LIABILITIES, COSTS OR EXPENSES, INCLUDING REASONABLE ATTORNEYS’ FEES, RESULTING OR ARISING OUT OF YOUR BREACH OF ANY OF THESE TERMS AND CONDITIONS.

YOU UNDERSTAND AND AGREE THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE TO YOUR COMPUTER OR LOSS OF DATA THAT RESULTS FROM THE DOWNLOAD OF ANY MATERIAL IN ANY WAY RELATED TO THE SERVICES AND/OR OUR CONTENT. NO ADVICE OR INFORMATION, WHETHER ORAL OR WRITTEN, OBTAINED BY YOU FROM US THROUGH THE SERVICES, OR OTHERWISE WILL CREATE ANY WARRANTY, REPRESENTATION OR GUARANTEE NOT EXPRESSLY STATED IN TERMS AND CONDITIONS.

www.britishsupermarket.co.uk does not give any warranty or representation of any kind concerning the sites accessible through this site. This website is independent of these websites, and www.britishsupermarket.co.uk has no control or responsibility for the information provided or the activities taken by such sites. The link between www.britishsupermarket.co.uk  and other websites do not imply that www.britishsupermarket.co.uk endorses these sites. You must make independent decisions about your interactions or communication with other websites.

SECTION 19: INDEMNIFICATION

You agree to indemnify, defend, and hold harmless us and our employees, officers, directors and agents from all kinds of liabilities, expenses and claims, including attorney’s fees that arise from the misuse of the website by you or made by a third party.

SECTION 20: WAIVER AND SEVERABILITY

No waiver by British Supermarket of any of terms and conditions outlined in these terms and conditions shall be a continuing waiver of any other term or conditions, and failure of British Supermarket to assert its rights or provisions under these Terms and Conditions shall not constitute a waiver of such rights or provisions. If any of these clauses are held by a court to be invalid, unenforceable or illegal for any such reason, such clauses shall be eliminated or limited to the minimum extent possible such that the remaining clauses of these Terms will continue in full effect and force.

SECTION 21: TERMINATION

These Terms and Conditions are effective unless terminated by you or us. By notifying us that you do not want to use our products or services or by ceasing the use of our site, you can terminate these Terms and Conditions.

If we suspect that you have failed to follow these provisions of Terms and Conditions, we in our judgement may terminate this agreement anytime without any prior notice.

Any fraudulent, illegal or abusive activity may be grounds for the termination of your use of this website and may be referred to proper law enforcement authorities. You agree that we shall not be liable to you or any other third party for the termination of your access to this site.

However, all the liabilities and obligations before the termination shall survive the termination of these Terms and Conditions.

SECTION 22: CONTACT US

If you have any problems or questions, please email us at info@britishsupermarket.co.uk.

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